Frequently Asked Questions
Everything you need to know about powering your lifestyle.
What is the standard shipping time for new electronics?
We offer expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Do my Juice products come with a warranty?
Yes, all hardware purchased through Juice includes a comprehensive 12-month manufacturer warranty covering defects in materials and workmanship.
What is your return policy for opened devices?
We offer a 30-day return window. If the device is opened, it must be returned with all original packaging and accessories to be eligible for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for eligible purchases.
How can I track my order status?
Once your order ships, you will receive an email with a unique tracking number and a link to our real-time tracking portal to monitor your delivery.
Are your products compatible with international voltage standards?
Most of our chargers and power banks are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page before international travel.